Archives for June 2016

June 20, 2016 - Comments Off on Adding more structure to predictive search results in the enterprise

Adding more structure to predictive search results in the enterprise

In enterprise systems, a user may start a new journey with only the smallest piece of info.  You may not even know where you're headed or what you need to do next.  But you have a receipt or note or other scrap of data and you know there's something that needs to happen.  So you turn to the screen.

In these scenarios, we can provide additional information structure to predictive search results by not only showing possible matches, but also where those things live in the taxonomy.

When you have a big internal system with many different connected dimensions and domains, the ability to show all these different types of data based on the user's entered text educates and informs.

Published by: Win Goodbody in Information Architecture, Usability
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June 18, 2016 - Comments Off on Adding taxonomy location to predictive search results for ecommerce

Adding taxonomy location to predictive search results for ecommerce

We expect a web site to give us suggestions as we start typing in the search box. This feedback helps us learn the lay of the land and see what else we might be interested in. It's certainly more convenient to see results as you type vs. having to hit "go" first and then see if anything comes up.

But there's another piece of useful info that could be included with product names in predictive search results: the location where the items live in the site's taxonomy.

In any digital world the information architecture is the map new users need to reckon with before they can fully understand what goes where and what they can do in this place. But beyond a simple list of things, they also want to know where those things are and also how they relate to each other.

So why not include another column in results that shows where things live in the ecosystem?

BD-Search-With-Location

Smith-Tea-Search-With-Location

Published by: Win Goodbody in Information Architecture, Usability
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June 18, 2016 - Comments Off on Comparing search and navigation: REI vs. Backcountry.com

Comparing search and navigation: REI vs. Backcountry.com

How do you find what you're looking for? A good search experience is usually a combination of layout, navigation and information architecture.

Here's a quick video comparison of what trying to find a pair of skis is like at REI vs. Backcountry.com.

Hint: the REI experience is much, much better.

Why? Mainly because of how REI uses its filter panel. It's open by default. Which makes a big difference.

See what you think.

You'll want to view in full screen mode on desktop to see the detail.